Privacy Policy
1. Introduction
Welcome to WarmTable ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). By using WarmTable, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
• Account registration details (name, email address, phone number, password)
• Profile information (profile photo, display name, bio)
• Payment information (credit/debit card details, billing address) processed securely through Stripe
• Delivery addresses and location preferences
• Order history and food preferences
• Messages and communications sent through the platform
• Reviews, ratings, and feedback you submit
• Seller onboarding information (kitchen details, food handling permits, business documentation)
2.2 Information Collected Automatically
• Device information (device type, operating system, unique device identifiers)
• Log data (access times, pages viewed, app crashes, and system activity)
• Location data (with your permission, to provide delivery estimates and show nearby kitchens)
• Usage analytics (app interactions, feature usage, and navigation patterns)
• Cookies and similar tracking technologies on web versions of our Service
3. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve the WarmTable Service
• Process and fulfill food orders, including delivery coordination
• Facilitate payments between buyers and sellers through secure payment processing
• Verify seller identities, food handling permits, and California Cottage Food/MEHKO compliance
• Send order confirmations, delivery updates, and service notifications
• Personalize your experience with relevant kitchen recommendations
• Respond to customer support inquiries and resolve disputes
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations, including California food safety regulations
• Send marketing communications (only with your opt-in consent)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
• With Sellers: Your name, delivery address, and order details are shared with sellers to fulfill your orders.
• With Service Providers: We work with trusted third-party service providers (e.g., Stripe for payment processing, delivery partners) who need access to your information to perform services on our behalf.
• For Legal Compliance: We may disclose information when required by law, court order, or government regulation, including California Department of Public Health requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
• Encryption of data in transit (TLS/SSL) and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Secure storage of food handling permits and verification documents
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes, including fraud prevention, legal compliance, and dispute resolution. Order and transaction records are retained for a minimum of 7 years to comply with tax and regulatory requirements. You may request deletion of your account and personal data at any time through the app settings.
7. Your Rights and Choices
Under California Consumer Privacy Act (CCPA) and other applicable laws, you have the right to:
• Access: Request a copy of the personal information we hold about you.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Correction: Request correction of inaccurate personal information.
• Portability: Request your data in a portable, machine-readable format.
• Opt-Out: Opt out of marketing communications, analytics tracking, and location sharing at any time through Privacy Controls in this section.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact us at warmtablesupport@gmail.com or use the controls available in this section of the app.
8. Children's Privacy
WarmTable is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
9. Third-Party Links and Services
Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and, where appropriate, sending you a notification. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: warmtablesupport@gmail.com